Last updated: 8 October 2026. This Privacy Policy explains how MyCal (“MyCal”, “we”, “us”) collects, uses and protects your personal data when you use https://www.mycal.com.my (the “Website”) or contact us about our calibration, instrument supply and repair services. We handle personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).
We collect only the information needed to respond to you and provide our services:
We use your personal data to:
We do not sell your personal data, and we do not use it for purposes unrelated to the above without your consent.
By submitting a form on the Website, contacting us through WhatsApp or email, or otherwise giving us your personal data, you consent to us processing it as described in this Privacy Policy. You may withdraw your consent at any time by contacting us (see section 9). Withdrawing consent may mean we can no longer respond to your enquiry or provide the related service.
We share personal data only where necessary, and only with:
These providers may store or process data on servers outside Malaysia. We take reasonable steps to make sure your personal data is handled with appropriate care.
The Website may contain links to third-party websites or open third-party services (for example WhatsApp). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.
Cookies are small files stored on your device. We use cookies and similar technologies, including Google analytics tools, to count visits, see which pages are useful and improve the Website. This data is aggregated and is not used to identify you personally.
You can block or delete cookies through your browser settings. The Website will still work, but some analytics will not be recorded.
We keep personal data only for as long as needed for the purposes in this policy, including to follow up on enquiries, deliver services, keep business records and meet legal requirements. When it is no longer needed, we delete or anonymise it.
We take reasonable and practical steps to protect your personal data against loss, misuse, unauthorised access or disclosure, including limiting access to those who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Under the PDPA you may ask to access the personal data we hold about you, request that we correct it, or withdraw your consent to our processing it. To make a request, or if you have a question or complaint about this Privacy Policy, contact us:
We may need to verify your identity before acting on a request, and we will respond within a reasonable time.
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.